Last Updated: January 13, 2026
At Raibros, we aim to make your shopping experience as smooth and enjoyable as possible. Here are answers to the questions we get most often.
1. Orders
Q: How do I place an order?
A: Simply browse our collections, select the product you want, choose any options or variations, and click Add to Cart. Proceed to checkout and complete your payment securely.
Q: Can I modify or cancel my order?
A: Orders can only be modified or cancelled before they are processed and shipped. Please contact our support immediately if changes are needed.
2. Shipping
Q: What shipping options are available?
A: We offer Standard (5–7 business days) and Expedited (2–3 business days) shipping within the U.S. International shipping times vary depending on the destination.
Q: How can I track my order?
A: You will receive a tracking number via email. You can track your order using the carrier’s website or the Track123 app integrated on our store.
Q: What should I do if my order is delayed or lost?
A: Contact our support team with your order number, and we will assist you promptly.
3. Returns & Refunds
Q: Can I return or exchange a product?
A: Yes! Items must be unused, in original packaging, and returned within 30 days of delivery. Some items like customized products or gift cards are not eligible. See our Return Policy for full details.
Q: How long does it take to receive a refund?
A: Refunds are processed to your original payment method within 10 business days after we receive and approve the returned item.
Q: What if my item is damaged or incorrect?
A: Contact us immediately with photos and your order number. We will provide instructions for return and issue a replacement or full refund.
4. Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, AmEx, Discover), Shopify Payments, and PayPal. All payments are securely processed.
Q: Is it safe to pay online?
A: Absolutely! All payment information is encrypted, and we do not store full credit card details.
5. Products
Q: Do you offer customised products?
A: We offer limited customisation on select products. Customized items are non-returnable unless defective.
6. General Questions
Q: How can I contact Raibros for support?
A: You can reach us via Chat (24/7), phone, email, or our Contact Form. Full contact details are available on our Contact Page.
Q: Do you ship internationally?
A: Yes, but international customers are responsible for customs, duties, and import taxes. Delivery times may vary.
7. Policies
Q: Where can I find your store policies?
A: All policies including Privacy Policy, Refund Policy, Return Policy, Shipping Policy, Payment Policy, and Terms of Service are linked at the footer of every page.
8. Contact Information
Business Name: Raibros
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Saturday & Sunday closed)
Business Contact: +1 (XXX) XXX-XXXX
Business Mail: support@raibros.com
Business Address: 1234 Bexley Street, North Charleston, South Carolina 29405, United States